Finding a payslip from several years ago presents a concrete problem: the former employer may have changed payroll providers, closed down, or simply lost track of the document. Arkevia, a digital safe developed by Cegedim, offers a personal space where digital payslips remain accessible for a very long time.
The question then arises: what real guarantees does this digital safe offer for retrieving old payslips, and what limitations should be anticipated?
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Retention period and portability of the Arkevia safe: what the regulations say
Most competing articles mention long-term retention without linking this promise to the legal framework. The Labor Code and the GDPR require that the MyArkevia space remains attached to the employee, not the employer. In practical terms, access to payslips is maintained after departure, restructuring, or a change of provider.
This portability changes the game compared to a simple shared folder within a company. When an employer cancels their subscription or switches to another tool, the employee retains their personal safe and the documents already deposited.
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In the event of the service’s permanent closure, best practices post-GDPR stipulate that the employee must be informed at least three months before the shutdown, with the possibility of bulk export in a structured and commonly used format. Knowing how to retrieve payslips with Arkevia therefore requires regularly checking that their contact email address is up to date, as this is the channel through which notifications of migration or closure are sent.
| Situation | Access to Arkevia safe | Action required by the employee |
|---|---|---|
| Departure from the company (resignation, dismissal) | Maintained, linked to personal account | None, usual connection via myarkevia.com |
| Change of payroll provider by the employer | Documents already deposited remain accessible | Check that the new tool also deposits in Arkevia |
| Closure of the Arkevia service | Bulk export offered before shutdown | Download all documents within the specified timeframe |
| Loss of login credentials | Recovery via email or reset procedure | Keep email address updated in the account |
Logging into MyArkevia and retrieving payslips: common obstacles
The most common scenario is not the loss of the document itself, but the inability to log into one’s space. Several situations frequently arise.
- The professional email address used when creating the account is no longer active after leaving the company. If no personal address has been added, the password reset procedure fails.
- The initial activation code, provided by the employer during the first deposit of a digital payslip, has been lost. Without this code, the first login remains blocked.
- The employer never activated the digital safe for the concerned employee or stopped using Arkevia in the meantime, leaving an empty or non-existent account.
The personal email address associated with the account is the critical point in any recovery attempt. Without it, the reset process on myarkevia.com loops endlessly. The only alternative is to contact Cegedim’s customer service to verify one’s identity.
Payslips prior to the activation of the safe
Arkevia only stores payslips deposited by the employer after the service activation. Payslips issued before the implementation of dematerialization are not retroactively digitized. For these older documents, the request must be made directly to the former employer or their liquidator if the company has closed.
This limitation is rarely mentioned and often causes confusion: having an Arkevia safe does not mean that the entire payroll history is included.
Arkevia compared to other digital safes for payslips
The market for dematerializing payslips is not limited to Arkevia. Several solutions coexist, with notable differences in portability and post-employment management.
| Criterion | Arkevia (Cegedim) | Digiposte (La Poste) | eDOCPerso |
|---|---|---|---|
| Attachment of the safe | To the employee | To the employee | To the employee |
| Access after leaving the company | Yes, maintained | Yes, maintained | Yes, maintained |
| Storage of personal documents (excluding payroll) | Yes | Yes (expanded space) | Limited to HR documents |
| Notification in case of migration or closure | Provided (3 months, good GDPR practice) | Provided | Variable depending on the publisher |
| Cost for the employee | Free | Free (basic offer) | Free |
However, the choice of the safe does not depend on the employee but on the employer. The employee inherits the solution adopted by their company. Transitioning from one job to another may therefore mean juggling between several distinct digital spaces, each retaining part of the history.
Centralizing payslips in one space
No automatic interconnection exists between Arkevia, Digiposte, and eDOCPerso. To consolidate documents, the only reliable method is to manually download the payslips from each safe and then store them in a secure personal space. This operation requires keeping access active on each platform, which brings us back to the issue of updating credentials.
Concrete precautions to avoid losing access to digital payslips
Associating a personal email address from the first login remains the most effective measure. This step takes less than a minute and prevents most of the blockages encountered after a job change.
Downloading payslips in PDF format at least once a year, then backing them up on a separate medium (hard drive, personal cloud), provides an additional safety net. The secure digital safe is not infallible: a service closure, even anticipated, can catch an inattentive employee off guard.
Checking each year that the connection to myarkevia.com works also helps detect any potential change of provider by the employer. If the new provider no longer uses Arkevia, future payslips will not be deposited there, but the old ones will remain accessible.
Retrieving old payslips via a digital safe relies less on technology and more on simple access management reflexes. An updated email, a noted password, an annual download: three actions that make the promise of long-term retention truly operational.